Terms of Service

Version 2026-05-15 · Effective from the date of acceptance at registration.

This is the binding version. It supersedes any prior conditions. Questions? Email [email protected].

1. Identification

The Digisini service is operated by Digisini LLC ("Digisini" or "the Provider"), the legal entity responsible for service delivery and billing.

2. Service description

Digisini offers a cloud digital signage SaaS that lets you manage screen content from a web dashboard. Includes playlists, scheduling, asset management, multi-platform player and multi-screen support.

Plans:

Free — free forever, 1 screen, with periodic Digisini ads inserted.
Basic, Pro, Network, Enterprise — paid plans with more screens, no Digisini ads, advanced features and prioritised support. Up-to-date pricing at /en/prices/.

3. User account

To use the service you must:

Be at least 16 years old or have parental/guardian consent.
Create an account with truthful data (name, email, password).
Keep your password confidential. You are responsible for all activity under your account.
Notify us immediately of unauthorised access.

Digisini may suspend or terminate accounts in case of fraudulent use, illegal content or breach of these terms.

4. Pricing and payments

Payments are processed via Stripe. We accept credit/debit cards and, by country, local methods.

Plan prices are published at /en/prices/ and may display in EUR, USD, GBP, MXN, BRL, ARS, CLP or COP based on your location detected at registration.
Paid plans include a 14-day free trial, no card required.
Billing is monthly recurring, unless you select an annual plan.
Plan changes take effect immediately: upgrades are prorated; downgrades apply at the end of the current period.

5. Failed-payment timeline (important)

If a recurring charge fails, the following automated 14-day flow applies before your account drops to Free:

Day	State	What happens
0	`payment_retry`	Stripe automatically retries. Yellow banner in dashboard. No screen changes.
3	`grace_period`	More visible banner. Stripe keeps retrying. No screen changes.
7	`degraded`	Your screen starts showing forced Digisini ads every 5 minutes, even if you're on a paid plan. Red banner in dashboard. Subtle watermark bottom-right. Notification email.
11	`degraded` (last warning)	Forced ads every 3 minutes. Last-warning email.
14	`downgraded_free`	Account drops automatically to Free. Extra screens are paused (1 active screen max). Playlists are preserved.
21	retention offer	You receive a personal 30 % off coupon for 3 months, valid 30 calendar days, to reactivate your previous plan.

You expressly accept that during the degraded state (days 7-14) your screen will display Digisini ads even on paid plans. This avoids full service suspension and gives you time to update your payment method.

6. Cancellation and reactivation

Cancellation: you can cancel anytime from the billing dashboard. Cancellation takes effect at the end of the paid period; until then you keep full access.

Right of withdrawal: per EU consumer law, you have 14 calendar days from first purchase to withdraw and obtain a full refund, unless you have already started using the service (which happens at first login). To exercise this right email [email protected].

Reactivation: if your account dropped to Free you can upgrade again anytime. Reactivation within the retention offer window (days 21-51 post-downgrade) automatically applies the 30 % personal discount for 3 months.

7. Refunds

Recurring subscriptions are not refunded pro rata on mid-period cancellation: you keep the service until the end of the paid period.

Exceptions:

Duplicate charges by technical error → immediate refund.
Service downtime beyond 24h continuous attributable to Digisini → proportional credit.
Exercise of the right of withdrawal (see section 6).

8. Intellectual property of uploaded content

Content you upload (images, videos, text) remains your property. You grant Digisini a limited, worldwide, non-exclusive, royalty-free license to store, process and display it on your screens via the service.

You are responsible for holding the rights to the content you upload. Digisini will remove content infringing third-party rights upon substantiated notice (DMCA or equivalent).

9. Personal data (GDPR)

Personal data processing is governed by our privacy policy. Summary:

We collect minimum data needed to provide the service (email, name, usage IP, billing handled by Stripe).
We don't sell data to third parties.
You can request access, rectification, portability or deletion via [email protected].
Data is stored on EU servers (Scaleway + Cloudflare R2).

10. Service availability (SLA)

Digisini targets 99.5 % monthly uptime. We do not guarantee uninterrupted or error-free service. We are not liable for:

Outages on your local internet connection.
Failures of your screen or player hardware.
Interruptions caused by force majeure, third parties (Stripe, AWS SES, Cloudflare, Scaleway) or scheduled maintenance announced 24h in advance.

The player includes service worker and offline cache: if you lose connection the screen keeps displaying the last cached content without immediate interruption.

11. Prohibited use

It is prohibited to use Digisini for:

Illegal, violent, pornographic, discriminatory or hate-inciting content.
Misleading advertising, fraud, identity impersonation or spam.
Malware distribution or attempts to exploit platform vulnerabilities.
Reselling the service without express authorisation (Network and Enterprise plans cover multi-site; for formal reselling, contact us).

Breach may result in immediate suspension without refund.

12. Limitation of liability

To the maximum extent permitted by law, Digisini's total liability to the User for any claim arising from the service is limited to the amount actually paid by the User in the 12 months preceding the triggering event.

Digisini is not liable for indirect damages, loss of profits, lost commercial opportunities or reputational harm.

13. Modification of terms

We may modify these terms to reflect legal, product or business-model changes. Substantial changes are announced at least 30 days in advance by email to active users. If you don't accept the new terms you may cancel before they take effect.

14. Governing law and jurisdiction

Digisini LLC is a United States company providing online services to customers worldwide. These terms are governed by the laws of the U.S. state in which Digisini LLC is registered, without prejudice to the mandatory consumer protection rules of the user's country of habitual residence, which prevail where they are more favourable to the consumer.

Any controversy arising from these terms will first be addressed by direct negotiation with the support team. Where no agreement is reached, the parties submit to the competent jurisdiction under applicable law.

EU consumers also have access to the EU online dispute resolution platform.

15. Contact

For any question about these terms:

Email: [email protected]
Postal: ask us by email and we'll provide a postal address.

This is the version published on digisini.com. If you saved an earlier copy, this one prevails. Historical versions available on request.