The ticket, the postage rates and the services,
on your post office screens
The queue moves at different speeds depending on what people came for — a tracked parcel is faster than an international money order. And printed signs with postage rates or new services go out of date the moment they change. On screen you see the current ticket, the queue broken down by service, current postage UK/international and Post Office financial services. You update everything from your phone — no print run, no technician.
Free first screen forever · No credit card · Offline 48 h
Next: P12 parcels · C05 tracked · F03 banking · Philately corner
What you show on screen
from day one
Ready-made templates for the single-branch post office and the multi-counter parcel shop. No design work, no learning curve.
Ticket call by service with visible queue
Call ticket C04 to Counter 3 while the screen shows the next tickets — parcel drop-off, postal, tracked and banking each with its own letter — and every customer’s phone tells them how many are ahead and roughly how long. No shouting, no confusion, no one cutting in the wrong queue.
Current postage rates always up to date
Letters, postcards, tracked, parcels — UK domestic and international — Special Delivery. When Royal Mail or your carrier changes prices, you update the rate card from your phone in seconds. Customers read the correct tariff while they wait and arrive at the counter with the right amount ready.
Add-on services front and centre
Philately collectibles, currency exchange, money orders, bill payments, parcel collection, PO box renewal, partner pickup points. Show what is available today — not what was printed six months ago. Services you promote on screen get asked for at the counter.
Practical info: hours, deadlines, estimates
Opening hours and bank-holiday closures, Christmas and bank-holiday posting deadlines, delivery estimates by service, and partner pickup point locations. Customers self-serve the answers to the most common questions before they reach the counter, keeping your team focused on the transaction itself.
The plan your
post office needs
Single-branch post office with 1 screen: Starter €9/month. Post office with main floor + counter + back-office screen: Pro €19/month (3 screens, most popular). Larger branch or franchise parcel shop: Business €59/month. Multi-branch network (Royal Mail, USPS, Canada Post or partner): Network €199/month. All plans include a 14-day trial with no credit card required.
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Where the screen goes
in the post office
A post office orders the queue by service and sells what many do not know it offers. Each screen covers a function.
Waiting area
The turn call by service — parcels, mail, recorded delivery, financial — with the queue visible. Each transaction has its own queue, and seeing the turn, with the estimated wait on each customer’s own phone, orders a room that gets swamped at peak.
Counter
The current rates for domestic and international postage: letters, recorded delivery, parcels, express courier. The customer who sees the rate while they wait prepares their item before reaching the counter and speeds up service.
Services area
The complementary services many do not know about: currency exchange, money transfer, bill payment, parcel collection, PO box. Making them known on screen opens income that is lost for pure lack of visibility.
Practical information
The acceptance times, the bank holidays, the postage options and the estimated delivery times. Having the times clear in view cuts the "when will it arrive?" complaints at the counter.
Order the queue by service,
and make known what it sells
A post office improves by ordering the wait, speeding the counter and making known the services people do not know it has.
The turn by service orders the swamped room. Sending a parcel is not the same as a financial transaction, and mixing it all in one queue clogs the office at peak. Calling the turn by service, each queue with its own letter and every customer’s estimated wait on their phone, orders the room and cuts the sense of waiting: the customer sees their queue moving even if another goes slower.
Half the room is holding a box that is the wrong size or the wrong shape. They found that out at the counter, after eleven minutes, and now the queue behind them waits while it is repacked. Nothing about a post office queue is slower than a parcel that has to be started again. Showing, where people are standing, what actually matters before they reach the front — what cannot be sent, what needs a form, which sizes jump a price band — fixes it while they still have time to fix it, which is the only useful moment.
At twenty to six half the room is doing the same sum in their head. Whether it goes today or waits until tomorrow is the one question nobody can answer by looking around, and it is the question that makes people give up and leave the queue. The last collection time on screen, counting down, tells them the truth either way: it still makes it and the wait is worth standing through, or it does not and they come back in the morning without having lost the afternoon on it.
To be straight with you: the screen does not read an existing ticket machine — customers take a ticket with a QR code and staff call it from a phone; we do not manage the postage or the payment, which stay in your system. Digisini is the screen layer that orders the queue, shows rates and makes your services known.
A post office counter at the back of a newsagent’s
and the queue blocking the crisps aisle
Most counters now sit inside a shop. In December the line for them runs straight through everything the shop is trying to sell.
Second week of December, last posting dates looming. Twelve people holding boxes stand in single file between the greetings cards and the drinks fridge. Customers who only want a paper can’t reach the till, and the ones in the line can’t put their parcels down without losing their spot.
Let the ticket hold the place instead of the body. A QR code on the counter screen: customers scan it, press “Take a number”, and put the parcel on a shelf or go and pick up their milk. The phone shows how many tickets are in front and a fair estimate from how fast the counter has really been working. When the clerk presses “Next”, the TV flashes “P-018 → Post Office counter” with a ding-dong and the customer’s handset vibrates, as long as the page is open. Parcels and banking can each have their own letter. Pensioners collecting cash who don’t carry a smartphone are given a ticket by the clerk, same order. How the QR queue works.
The shop gets its aisles back, and the people waiting are walking past the shelves rather than staring at the back of someone’s coat.
To be straight with you: we don’t weigh parcels, sell postage or connect to Horizon or any counter system. If a customer locks the phone, it won’t buzz — the TV call is the one everybody sees.
Common questions
from post offices
Your first screen,
live this afternoon.
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