The ticket, the services and the regulatory notices,
on your branch screens
The waiting area handles very different needs — a cash deposit moves fast, a mortgage appointment with an adviser takes time. Printed signs with hours, nearest branch or FSCS and SEPA information go stale with every rule change. On screen you see the current ticket, queue by service, cashier and adviser hours, and statutory notices to customers — data protection, complaints, FSCS, MiFID disclosure, payment services — all updated from your phone with no print.
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Information for customer guidance. Not a personal recommendation. Content shown on Digisini screens is informational only and does not constitute regulated financial advice or a personal recommendation under FCA rules.
Next: B05 account · A03 mortgage adviser · E01 business banking · Customer support corner
What you show on screen
from day one
Ready-made templates for the single-branch counter and the multi-site network. No design work, no learning curve. All content is for customer guidance only.
Tickets by service and visible queue
Cashier, customer support, retail adviser, business adviser — each service has its own ticket series. Customers take their ticket by scanning a QR code and see the current call on screen; their own phone shows their position in that queue and an estimated wait. The branch handles varied footfall without queues overflowing or customers walking out not knowing how long is left.
Standard services: information only
Accounts, cards, mortgages, loans, pensions, funds and business banking — presented as service information for customer guidance only, never as personal recommendations. Customers understand what each service covers and which counter or adviser to approach, without requiring staff to explain from scratch each visit.
Statutory and regulatory notices
Complaints procedure, FSCS protection statement (up to £85,000), data protection notice, MiFID II disclosure, SEPA and payment-services information, and fee transparency — all kept current without reprinting. When regulatory wording changes, you update it from your phone and it appears on every screen in the branch within seconds.
Practical customer information
Cashier and adviser opening hours, bank holiday closures, nearest branch locations, document requirements per service type (ID, proof of address, income evidence) and digital channel signposting (mobile app, online banking). Customers arrive prepared and front-line staff spend less time answering the same basic questions.
The plan your
branch needs
Single waiting-area screen: Starter €9/month. Branch with waiting area + counter + manager screen: Pro €19/month (3 screens, most popular). Larger branch with multiple service zones: Business €59/month. Multi-branch network rollout: Network €199/month. All plans include a 14-day trial with no credit card required.
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Where the screen goes
in the bank branch
A branch orders the queue by service, makes known what it offers and meets the required notices. Each screen covers a function.
Waiting area
The turn call by service — tellers, advice, customer service, business banking — each queue with its current turn. Splitting the queues by type of matter orders a room that gets swamped on pay day, and all by number.
Counter and advice
The services available: opening accounts and cards, mortgages, loans, funds, business banking. The customer waiting for a teller transaction learns they can enquire there about a mortgage or a fund, which opens the cross-sell.
Regulatory notices area
The complaints procedure, the FSCS deposit protection, the FCA information, the data-protection notice. Everything the banking rules require on display, always up to date and with no faded posters.
Practical information
The teller and advice hours, the bank holidays, the nearby ATMs and branches and the non-branch channels. Informing about the app and the ATM moves the simple transactions off the counter and eases the branch.
Order the queue by service,
and move the simple to digital
A branch improves service by ordering the queues by service, making known what it offers and taking the simple to the app and the ATM.
The turn by service orders the swamped room. A cash deposit is not the same as a mortgage matter, and mixing it all in one queue clogs the branch on the busy days. Calling the turn by service — tellers, advice, customer service, business banking — each with its queue visible, orders the room and lowers the tension: the customer sees their queue moving, all by number and without exposing any data.
The wait is the cross-sell opportunity. The customer queuing for a teller transaction is watching the screen, and there they discover their branch can help with a mortgage, a loan or an investment fund. Making the available services known on screen turns the dead minute of the wait into a commercial opportunity, without staff having to approach anyone.
The rates on the wall are a legal obligation, and on paper they are wrong by Tuesday. A branch has to display its tariffs and reference rates. The printed sheet was accurate the morning it was laminated; then the rate moves, head office sends the update, and the new one goes up in the branches that got round to it. What is left is a poster contradicting the same bank's website, in the one industry where being caught out on a number is not a typo — it is a complaint with a file number. On screen the change lands in every branch the day it applies, and nobody has to remember to walk over with a new sheet.
To be straight with you: the screen does not connect to an existing queue-management system — the queue is our own, with tickets taken by QR code and called from staff phones, by number and with no client data. We do not manage transactions or access any banking data; we show turns, services and notices. Digisini is the branch's customer-service screen layer.
Whoever walks through the door
brings a problem or is signing something big
Day-to-day banking moved to the sofa years ago, and that did not empty the branch: it completely changed who walks into it.
A branch's footfall is already filtered before it arrives. The simple things sort themselves out, at night, without speaking to anyone. What is left are the two things the app cannot do: a problem somebody actually has to look at, and a big decision nobody signs from a phone. Almost nobody comes in out of curiosity and almost nobody comes in happy — and that colours how everything written inside is received.
Which is why the product poster is written for an audience that no longer comes. A branch full of campaigns is talking to the customer of fifteen years ago, the one who dropped in for cash and could be tempted. Whoever is in the chair today needs something far simpler: whether their matter is settled today or they have to come back, and at which desk it gets done. Nobody offers that because it sells nothing, and it is exactly what stops a wait from feeling like abandonment.
And then there is the customer for whom the branch is the only channel. Someone who does not use the app is not a less profitable customer: they are the only one who depends on the building. For them a change to counter hours, or a task that now needs an appointment, is not an improvement — it is being shut out. And they are precisely the person you cannot notify through the app, which makes the wall of their own branch the only place that notice arrives in time.
Straight with you: the screen does not open cases or replace the person serving. It is there so that what changes is known in advance in the one place certain people will read it, and so whoever is waiting knows whether their matter is a today matter.
The café owner paying in the takings
shouldn’t queue behind a mortgage chat
Branches are fewer and busier, and lunchtime is when every kind of customer turns up at once.
Ten past one on a Friday. A shopkeeper with two bags of coins, a pensioner who wants to talk about a suspicious text, a couple early for their adviser appointment and a student who only needs a card reissued. One line, one greeter, and a lot of sighing.
Split it by letter, not by guesswork. C for the counter, A for advisers, B for business: each has its own QR code on the greeter’s stand. Customers scan the right one, tap “Take a number”, and their mobile tracks the people before them and gives a fair estimate from the real pace of that desk, not the branch average. The couple can wait in the coffee shop opposite. When a cashier presses “Next”, the screen calls “C-023 → Counter 2” with a chime, and the other desks’ last calls stay visible underneath. Anyone who doesn’t use a smartphone — plenty of branch customers — is handed a number by the greeter. How the QR queue works.
Nothing personal is required. A ticket asks for no account or phone number, and for a name only if you switch that option on; even then it stays on the cashier’s phone and is wiped when the ticket closes, so the room only ever sees “C-023”.
To be straight with you: the queue doesn’t know who the customer is, can’t check ID and has no link to core banking. It also won’t text anyone; the alert reaches a phone with the page open.
Common questions
from bank branches
Your first branch screen,
live this afternoon.
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