The ticket, the services and the regulatory notices,
on your branch screens
The waiting area handles very different needs — a cash deposit moves fast, a mortgage appointment with an adviser takes time. Printed signs with hours, nearest branch or FSCS and SEPA information go stale with every rule change. On screen you see the current ticket, queue by service, cashier and adviser hours, and statutory notices to customers — data protection, complaints, FSCS, MiFID disclosure, payment services — all updated from your phone with no print.
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Information for customer guidance. Not a personal recommendation. Content shown on Digisini screens is informational only and does not constitute regulated financial advice or a personal recommendation under FCA rules.
Next: B05 account · A03 mortgage adviser · E01 business banking · Customer support corner
What you show on screen
from day one
Ready-made templates for the single-branch counter and the multi-site network. No design work, no learning curve. All content is for customer guidance only.
Tickets by service and visible queue
Cashier, customer support, retail adviser, business adviser — each service has its own ticket series. Customers see the current ticket on screen, their position in the queue and the average wait time per service. The branch handles varied footfall without queues overflowing or customers walking out not knowing how long is left.
Standard services: information only
Accounts, cards, mortgages, loans, pensions, funds and business banking — presented as service information for customer guidance only, never as personal recommendations. Customers understand what each service covers and which counter or adviser to approach, without requiring staff to explain from scratch each visit.
Statutory and regulatory notices
Complaints procedure, FSCS protection statement (up to £85,000), data protection notice, MiFID II disclosure, SEPA and payment-services information, and fee transparency — all kept current without reprinting. When regulatory wording changes, you update it from your phone and it appears on every screen in the branch within seconds.
Practical customer information
Cashier and adviser opening hours, bank holiday closures, nearest branch locations, document requirements per service type (ID, proof of address, income evidence) and digital channel signposting (mobile app, online banking). Customers arrive prepared and front-line staff spend less time answering the same basic questions.
The plan your
branch needs
Single waiting-area screen: Starter €9/month. Branch with waiting area + counter + manager screen: Pro €19/month (3 screens, most popular). Larger branch with multiple service zones: Business €59/month. Multi-branch network rollout: Network €199/month. All plans include a 14-day trial with no credit card required.
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Where the screen goes
in the bank branch
A branch orders the queue by service, makes known what it offers and meets the required notices. Each screen covers a function.
Waiting area
The turn call by service — tellers, advice, customer service, business banking — each queue with its current turn. Splitting the queues by type of matter orders a room that gets swamped on pay day, and all by number.
Counter and advice
The services available: opening accounts and cards, mortgages, loans, funds, business banking. The customer waiting for a teller transaction learns they can enquire there about a mortgage or a fund, which opens the cross-sell.
Regulatory notices area
The complaints procedure, the FSCS deposit protection, the FCA information, the data-protection notice. Everything the banking rules require on display, always up to date and with no faded posters.
Practical information
The teller and advice hours, the bank holidays, the nearby ATMs and branches and the non-branch channels. Informing about the app and the ATM moves the simple transactions off the counter and eases the branch.
Order the queue by service,
and move the simple to digital
A branch improves service by ordering the queues by service, making known what it offers and taking the simple to the app and the ATM.
The turn by service orders the swamped room. A cash deposit is not the same as a mortgage matter, and mixing it all in one queue clogs the branch on the busy days. Calling the turn by service — tellers, advice, customer service, business banking — each with its queue visible, orders the room and lowers the tension: the customer sees their queue moving, all by number and without exposing any data.
The wait is the cross-sell opportunity. The customer queuing for a teller transaction is watching the screen, and there they discover their branch can help with a mortgage, a loan or an investment fund. Making the available services known on screen turns the dead minute of the wait into a commercial opportunity, without staff having to approach anyone.
Directing to digital eases the counter. Many simple transactions can be done in the app or at the ATM, but the customer does not always know it or does not dare. Informing in the branch itself about the non-branch channels moves the simple off the counter and frees advisers for what truly needs personal attention, which is what adds value and where the bank stakes the relationship.
To be straight with you: the screen integrates with the branch's queue-management system to call the turn, by number and with no client data. We do not manage transactions or access any banking data; we show turns, services and notices. Digisini is the branch's customer-service screen layer.
Common questions
from bank branches
Your first branch screen,
live this afternoon.
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