The ticket, the service and the required documents,
on your office screens
Your waiting area handles very different needs — a duplicate ID or Council Tax bill is a quick visit, a benefits appointment takes longer. Printed signs with opening hours, required documents or procedure updates go stale with every regulatory change. On screen you see the current ticket, queue by service, required documents and citizen rights — digital channels, accessibility, FOI and data protection — all updated from your phone with no print.
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Next: P12 Council Tax · D03 ID · R01 registry · Digital help corner
What you show on screen
from day one
Ready-made templates for the single-room office and the multi-department council building. No design work, no IT department needed.
Tickets by service with visible queue
Information desk, registry, ID renewals, benefits advisor — each service has its own ticket sequence on screen. Citizens see the current number, how many people are ahead in their queue and the average wait time. No shouting across the room, no frustrated visitors wondering when their turn will come.
Standard services with required documents
ID renewals, birth and marriage certificates, driving licences, statutory declarations, property registrations, benefits enrolment, advisor appointments — each service listed with every document the citizen must bring. Fewer incomplete applications, fewer return visits, faster processing at the counter.
Citizen rights and statutory notices
Due process, digital channels (Government Gateway / Login.gov), accessibility provisions, customer service standards, complaints procedure, Freedom of Information contact and data protection notice — all on screen, always current. No laminated A4 that goes out of date with the next legislative update.
Practical information citizens actually use
Opening hours by service, appointment booking links, bank holiday closures, digital services available online, typical resolution times and appeals process. Visitors self-serve common questions before reaching the counter — shorter queues, fewer interruptions for staff and a better experience for everyone.
The plan your
office needs
Single-room office with 1 waiting area screen: Starter €9/month. Office with waiting room + counters + lobby: Pro €19/month (3 screens, most popular). Large council building with multiple service areas: Business €59/month. Multi-site local authority or government agency: Network €199/month. All plans include a 14-day trial with no credit card required.
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Where the screen goes
in the government office
A public office cuts queues and wasted trips. Each screen works a part of serving the citizen.
Waiting area
The turn call by transaction — enquiries, registration, ID, benefits — each type with its own queue and average time. It orders a room that gets swamped in a council or agency office, without exposing citizens' data.
Counters
The common transactions with the documents needed: registration, ID, certificates, licences, declarations, appointments. Letting the citizen see what to bring avoids the wasted trip of the one who arrives missing a paper.
Citizens' rights
The required notices: citizens' rights, data-protection information, the complaints procedure, digital-service information. Transparency always up to date, with no faded posters.
Practical information
The opening times, the appointment booking, the local and national bank holidays and access to the online services. Directing to digital what does not need to be in person eases the load on the physical office.
Fewer queues,
fewer wasted trips
A public office improves service when the queue is ordered, the citizen brings what is needed and the digital channel absorbs what does not need a counter.
The turn by transaction orders the swamped room. A council or agency office mixes very different transactions, and one queue clogs. Calling the turn by type of transaction, with each queue and its average time, orders the room and lowers the tension: the citizen sees their queue moving, and all by number, without exposing any personal data.
Clear documents avoid the wasted trip. The citizen who arrives without the needed paper has to come back another day, which breeds more queues and more frustration. Showing on screen what documents to bring for each transaction — the valid ID, the certificate, the deed — means they come prepared and resolve it first time. Fewer wasted trips is less congestion and better public service.
Digital eases the counter. Many transactions do not need to be in person, but the citizen does not always know it. Informing about appointment booking and access to the online services in the office itself directs to digital what can be done from home, and frees the counter for whoever truly needs in-person help. And the legal notices up to date meet the required transparency.
To be straight with you: we do not integrate with internal government or council case-management systems. The screen shows the turn — by number, with no citizen data — the transactions, the documents and the notices uploaded; to call the turn it connects with your queue manager or is entered by hand. Digisini is the citizen-service screen layer.
If appointments can only be booked online
the person standing at the counter is exactly the person who could not do that
Moving bookings online works for most people and quietly excludes a specific group: those without a device, without confidence using one, or without the language. That group does not disappear — it turns up in person, at a desk that can no longer help, having travelled to get there.
What tends to close the gap without reversing the policy:
- A way to book from inside the building. A terminal, or simply staff who can make the booking on someone's behalf. The barrier is rarely the internet itself; it is doing it alone.
- Stating the alternative where it is needed. A phone number displayed at the entrance helps the person who is already at the entrance. On the website it reaches somebody who did not need it.
- And publishing the wait, not just the process. "Next available: eleven days" lets someone decide whether to keep trying today. Silence sends them back tomorrow.
There is a measurement problem hiding underneath, and it explains why this persists: the people affected are invisible in the data. They do not appear in booking statistics because they never managed to book. The system reports that online booking works, and it is correct about everyone it can see.
Which means the number worth counting is one nobody usually collects: how many people arrive without an appointment and are turned away. That figure is the size of the gap, it is countable at the door with a tally, and until someone counts it the assumption stands that it is small.
Count for one week how many people arrive without an appointment. If it is more than a handful a day, the booking system has a second entrance and nobody has designed it yet.
Common questions
from government offices
Your first screen,
live this afternoon.
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