The queue, the deadlines and the notices,
on your firm's screens
Your client walks in during Self Assessment season, sees their ticket on screen and knows how long to wait — without pestering reception. While they wait, they read what to bring and the month's HMRC deadlines. Instead of repeating "VAT return due 7th" twenty times a day, the screen says it for you. You update the queue and notices from your phone.
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Window 2 · VAT due 7th · wait ~8 min
What you show on screen
from day one
Ready-made templates for the sole-practitioner office and the multi-department firm. No design work, no learning curve.
Queue and waiting room with no stress
During Self Assessment season or the VAT quarter close, clients take a ticket and see on screen how many are ahead and the estimated wait. Reception stops repeating "who's next?". The queue flows, clients wait calmly reading useful content and no one walks out not knowing how long is left.
Tax deadlines always visible
VAT returns, PAYE payroll, Self Assessment, Corporation Tax — each with its filing date clearly on screen. Your client sees the VAT deadline and brings their invoices on time. Your team has the monthly tax calendar in front of them without opening any software.
Document checklists and file status
What to bring for a Self Assessment review, to register as self-employed, or to set up a limited company. Your client arrives with everything needed and the appointment goes smoothly first time. On the internal screen, the status of each client file and what is still outstanding — no chasing post-it notes.
HMRC updates and internal communications
Tax law changes, HMRC announcements, team achievements and the Self Assessment campaign at 64 % of target. Your client perceives a firm that is on top of every update, and your team works from the same information instead of ten separate emails.
The plan your
firm needs
Small practice with 1 reception screen: Starter €9/month. Firm with reception + waiting room + team area: Pro €19/month (3 screens, most popular). Larger firm with multiple departments: Business €59/month. Multi-branch accounting group: Network €199/month. All plans include a 14-day trial with no credit card required.
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Where the screen goes
in the accounting firm
At tax-return time reception is overwhelmed. Splitting the information by area takes the load off the team and calms the client.
Reception and waiting area
The queue and the estimated wait, so the client does not badger reception with "how long left?", plus the list of documents to bring for their matter. In the middle of Self Assessment season or the quarter-end, this is the screen that lowers the tension in the room.
Client-facing desk
The deadline of the moment, clearly visible: the VAT return on the 7th, PAYE, the Self Assessment deadline, Corporation Tax. The client sees their deadline approaching and gets moving without you having to chase them by phone.
Team area
Internal comms with no marketing: campaign targets, HMRC notices, the month's regulatory changes, the allocation of jobs. It keeps the practice aligned without extra meetings or emails nobody opens.
Several offices
A firm with more than one office: one panel, one playlist per office. Publish a regulatory change or a new deadline to all at once, or touch only one office's queue. No walking round offices updating screens by hand.
Stop repeating
"the VAT return is due on the 7th"
The hidden cost of a firm at peak season is not the waiting room: it is the interruptions to reception, the second visits for missing documents and the client's sense of overwhelm.
Self Assessment season overwhelms reception, and the screen takes the load off. A client who can see their queue position and the estimated wait stops asking every five minutes. The same screen reminds everyone "VAT return: due on the 7th" without anyone repeating it for the hundredth time. Reception goes back to serving instead of being a clock and a reminder service.
Fewer second visits for missing paperwork. The number-one cause of a wasted appointment is the client who turns up without their documents. If they see the checklist of "what to bring" for their matter in the waiting room — sole-trader registration, Self Assessment, incorporating a company — they arrive with everything and the job closes in a single visit. That is adviser time recovered in the busiest weeks.
The look of a firm that is on top of things. Showing the month's tax and payroll changes, HMRC notices and regulatory updates on screen conveys exactly what a client wants from their accountant: that you are across everything. It is a cheap differentiator against the firm next door still using a cork board with printed sheets pinned to it.
To be straight with you: we do not read files or connect to your practice management software (Sage, Xero, QuickBooks). The screen informs — queues, deadlines, documents, updates — it does not do the bookkeeping. You carry on with your usual software; Digisini is the firm's screen layer.
Filing the return and explaining what it means
take different skills, carry different value, and in most practices are billed as though they were the same thing
Compliance work is defined by someone else: a form, a deadline, a required format. Advisory work has no external definition and is where a client actually changes a decision. They are frequently done by the same person in the same hour, and the invoice makes no distinction — which means the second is effectively given away with the first.
What separating them changes, in practice:
- The client can see what they are buying. A single fee for "accounts" is impossible to judge. Two lines make the second one visible, and visible things get valued.
- Pricing stops tracking hours. Compliance genuinely scales with volume. Advice does not — a fifteen-minute conversation can be the most valuable thing in the year.
- And it survives automation better. The part that is defined by a form is the part most exposed to software. The other part is not.
The difficulty is honest and worth naming: advice is hard to package because it arrives unpredictably. It happens when a client mentions in passing that they are thinking of buying a van. Nobody books that conversation, which is exactly why it is never billed.
Which points at the practical version rather than the theoretical one: a scheduled conversation, once or twice a year, with a name and a price. Not because the timing is ideal, but because a meeting that exists in a calendar is a meeting that can be charged for — and one that never gets scheduled is one nobody values.
Take last month's work and mark each item as required-by-law or chosen. If almost everything falls in the first column, the second is being done anyway and given away.
Common questions
from accounting firms
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